Bad for business

Today I had a dental appointment, my first for this office. When I made the appointment, I asked for a Saturday explaining that I didn't want to bring my kids. First available for a Saturday was January/February. The receptionist pushed the appointment for Thursday, today. She also said there was no room for a stroller (to confine kids) but said they would be fine in the room. I've taken them with me to the dentist in Florida. It was fine. Everyone loved them, including the dentist who ALWAYS checked Bug's teeth for fun.

After checking in and filling out countless forms, the hygienist comes out and asked this, word for word, "So, who's going to watch your kids?".

My eyes widened. The other new patient's brows raised. I told her that I didn't bring a babysitter. Not bitchy at all, just me trying to hopefully ease HER bitchy factor.

She responded, "Well, they can't come into the room. I would be worried about bacteria if I were you. Plus you've got to have x-rays".

Okay, so now I'm seeing red because she assumes I'm not worried about bacteria and the health of my kids. Our previous dentist kept extremely clean rooms with individual TVs in each room to entertain patients and kids. We discussed the safety of kids in the exam rooms and they assured me it was not a problem. I trust them. They were friendly and encouraged FAMILIES and dental care. I worked in a dental office for several years. We always welcomed kids into the exam rooms so they wouldn't be afraid when it was their turn in the chair. We also kept clean rooms. Then I began to worry about the cleanliness of this office. It looked nice enough. Although 'Wendy' had shimmery eye shadow up to her brows...

While Wendy went back to get our room ready, I decided to leave. My reasoning...I don't want a complete bitch working inside my mouth. I've never been found of rude behavior and I don't have to give rudeness my money. I also couldn't imagine her working on my kids. Scary Mary.

Wendy comes back to take us to our room as we're coating up. I politely tell her that this office doesn't seem like a good fit for our family. The other new patient's eyebrow raised in appreciation of my non-bitchy response. -Which made me happy to know I was able to control myself while in the red zone. She began to argue with me! So I explained that when I made the appt. the person on the phone didn't think kids in the office would be a problem. Wendy said that was wrong of them. Kids were a problem. Now I see the office staff whispering angrily. I really don't need this.

We made our way to the door. Wendy bitch then asked if she could see the baby. WTF. Even the other guy in the waiting room had a WTF look on his face. I told Wendy bitch NO. And we left.

I called my sister after this episode to make sure I wasn't out of line. All she could say was that Wendy was lucky she wasn't there with me. I thought rudeness was bad for business. Am I mistaken? Would anyone else allow Wendy to clean their teeth?