Imprudent
Nonsensical
Insufferable
Intolerable
Lazy
Impervious
Goodnight, I could go on and on. Who am I ranting about you ask? The referral chick working (I disagree) at my children's pediatrician's office. I can't tell if she's just uncaring or dense. Either way, she shouldn't hold the position given to her.
Background...
Baby Al needs a genetic test. She has lots of cafe au lait spots on her body which could indicate neurofibromatosis. We've done two other tests, a CT scan and EEG. Those tests were negative - which is great. The final test is a genetics test. This will tell us if she carries the gene for NFM. This is really for me. I want to know for sure that she won't have to worry about NFM for the rest of her life and also her childrens' lives.
Sounds simple enough, right? It was until we moved to Maryland. I've battled with the above mentioned referral woman for three months now. First, she gave me the main number to a hospital (she called it George Hospital, it was Georgetown Hospital) and asked me to call to make the appointment for Al. Silly me, I called. Can you even imagine the confusion I caused. I didn't have a doctor's name or anything to go on other than the word 'genetics'. There are lots of genetics doctors. Duh.
After many phone calls to Urma the referral nightmare, she finally gave me the name and number of the person she's been calling. See that's funny because she never actually called but she had the name and number and just horded it. (Can I put an emphasis on hore? Just add a w for me.)
Today I called the sacred phone number. It was so easy even though the genetics department didn't know me or my daughter. The genetics team asked that I have the pediatrician fax over any pertinent info about Al. So I called Urma. Oh my goodness. I needed blood pressure medicine after that phone call.
Here, tell me if you could've kept your cool.
U: So, they want us to fax information to them?
Me: Yes.
U: What could they want us to fax?
Me:
(Fighting the urge to be sarcastic) Ummm, probably the actual referral request from her doctor and any information regarding the reason we need a genetics test.
U: And they want us to fax that over?
Me:
(Are you kidding me? You do work for the doctor's office right? Is it odd for a referring doctor to have pertinent info about a patient???) Ummmmmmmm, your office has all of her records, right? The doctor needs to look at them before she decides to see us so they are kind of important.
U: Oh. Okay. I'll send them when I get to it.
Me:
(Would it help if I dropped by and did it for you. Lazy ass.) That'd be great. Thanks.
As soon as we get this genetics test we're leaving that office. I've already called the office manager about the nurse who tried to give Al two sets of 6 month shots one week apart. No one really thought that was as scary as I did. Seriously, can't patients still sue? Doesn't this frighten people anymore?